Phone 1800 444 396
Post GPO Box 264, Brisbane QLD 4001

How to manage your Pension account online

1 November 2023

Online access to your Brighter Super or Optimiser Pension account gives you a convenient, easy to use and secure way to update your income details.

Your income needs may change throughout the year, and they will probably be different each year. That’s why we make it easy for you to change the details of how and when you receive your pension income.

Changing your pension payment details can be done quickly and easily online. Anytime, anywhere.

If you need to register for online access

If you have not used Member Online before, you can register for access in just a few minutes. Follow these steps for registration:

  • Visit Register for Member Online.
  • Enter your member number, name and date of birth – you will find your member number on correspondence from Brighter Super.
  • If that all matches up, you will be asked to set your password.
  • You will then be sent a unique code by SMS or email to enter and access your account.

You are now ready to start using Member Online.

Changing your details online

To make a change to your details, log into your account on Member Online.

When you are logged into your account, you will be able to review and update the following:

  • How much you receive in each pension payment.
  • How often you receive these payments – you can choose from fortnightly, monthly, quarterly, half-yearly or annual payments.

Alternatively, you can complete and submit a Pension update form (P04).

Updating your bank account details

If you would like to update the details of the bank account in which you would like your income deposited, please complete and submit a Pension update form (P04).

Minimum pension payments

Each year, the Government sets a minimum percentage amount that you must withdraw from your Pension account. This percentage amount is based on your age and is known as a pension factor. You can refer to our pension factor table to find out the percentage for your age.

The applicable percentage for your age is then used by applying this to your account balance on 1 July each financial year, to calculate your new minimum drawdown payment amount.

When your new minimum drawdown amount is calculated at the start of every financial year, you may find you need to increase your regular pension payments from your account.

You can easily do this through Member Online:

  • Login to your account in Member Online
  • Click View payment plan for the Pension account you want to update.
  • Click Change payment plan on the right-hand side of the screen.
  • You can then change your Regular pension payment amount and/or your Payment frequency.

On 1 July 2023, the Government ended the temporary reduction of minimum drawdown rates that had been in place since 2020/21 as a COVID-19 relief measure. Minimum drawdown rates are now back to their default levels.

Find out more:

Easy to use and secure

Logging into Member Online helps you stay on top of your Pension account, whenever you need to.

You can log into your account on mobile and desktop devices.

Brighter Super’s online services are secured by Multi-Factor Authentication, which gives your account two layers of protection – your password and a one-time code sent by email or SMS.

Why not give it a go today? Log in to your account in Member Online.


LGIAsuper Trustee (ABN 94 085 088 484) (AFSL 230511) (the Trustee) as trustee for LGIAsuper (ABN 23 053 121 564) (RSE R1000160) (the Fund) trading as Brighter Super. Brighter Super products are issued by the Trustee on behalf of the Fund. Brighter Super may refer to the Trustee or LGIAsuper as the context may be. This article may contain general advice which does not take into account your individual objectives, financial situation or needs. As such, you should consider whether it is appropriate in light of your own objectives, financial situation and needs prior to making any decision. You should consult a licensed financial advisor if you require advice which does take into account your personal financial circumstances. You should also obtain and consider the Product Disclosure Statement (PDS) before making any decision to acquire any products. A Target Market Determination (TMD) is a document that outlines the target market a product has been designed for. Find the PDSs and TMDs at

This article contains information that is up to date at the time of publishing. Some of the information may change following its release. Any questions can be referred to Brighter Super by calling us on 1800 444 396 or by emailing us at

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