Advancing reconciliation through partnerships and purpose

15 October 2025

Brighter Super launched our first Innovate Reconciliation Action Plan (RAP) in November 2024 as part of our commitment to advance reconciliation and create meaningful opportunities for Aboriginal and Torres Strait Islander people.

Since then, we have embraced the plan and made strong progress towards the goals we set in consultation with our First Nations partners.

As a fund that supports 17 First Nations councils and with many First Nations people among our members, we are deeply invested in building a more inclusive and culturally safe superannuation experience.

Reconciliation is not a journey we can take alone. Our progress has been guided and enriched by the support of partners including the First Nations Foundation, BlackCard, and artists Kylie and David Hill, who have been instrumental in helping us deepen our cultural learning. We collaborated with partners including TAL, Zurich, Australian Council of Superannuation Investors (ACSI), and Tech Mahindra to explore and align reconciliation goals and improve services for First Nations members.

The first 12 months of our RAP journey focused on learning and discovery. We remained active in the First Nations Foundation Superannuation Working Group, strengthening relationships with First Nations communities and financial counsellors to simplify identification processes, and enhance third-party verification. We participated in national initiatives such as First Nations Foundation’s Financial Wellness Week, where our team travelled to remote and regional Queensland to meet members in their workplaces and communities.

Over 100 staff completed cultural awareness training with our partners at BlackCard, including deep cultural immersion for our Executive Leadership Team. We launched annual modular online training for all customer-facing staff, complemented by immersive experiences such as cultural walking tours. We celebrated Reconciliation Week and NAIDOC Week with staff and stakeholders, embedding reconciliation into our culture through leader-led acknowledgements and regular updates at all-staff meetings.

To better support vulnerable and First Nations members, we established a dedicated team in our call centre with systems in place to identify members who may need additional care. We introduced regional identification in our call centre to connect First Nations members with team members who have more experience engaging with First Nations members.

As we move into the second year of implementing our RAP, our focus continues to be on uplift and delivery. We will:

• Introduce tailored information and forms to better support First Nations members
• Further enhance member experiences to reflect cultural needs and expectations
• Continue our engagement with the First Nations Foundation and the national superannuation working group
• Co-design service and learning plans with First Nations councils that meet their unique needs

To learn more, download our  Innovate Reconciliation Plan.

Walking tours with Blackcard

Reconciliation Week

NAIDOC Week