Phone 1800 444 396
Post GPO Box 264, Brisbane QLD 4001

How to manage your pension income online

couple on laptop

4 March 2022

Online access to your LGIAsuper Pension account gives you a quick, easy and convenient way to update your income details.

Your income needs may change throughout the year, and they will probably be different each year. That’s why we make it easy for you to change the details of how and when you receive your pension income.

Changing your pension details can be done quickly and easily online. Anytime, anywhere.

Changing your details online

Log into your account on Member Online. If you haven’t already got access to our online services, you can register online using your member number.

When you are logged into your account, you will be able to review and update the following:

  • How much you receive in each pension payment.
  • How often you receive these payments – you can choose from fortnightly, monthly, quarterly, half-yearly or annual payments.

Alternatively, you can do this over the telephone by calling us on 1800 444 396. Or you can complete and submit a Pension update form (P04).

Updating your bank account details

If you would like to update the details of the bank account in which you would like your income deposited, please complete and submit a Pension update form (P04).

Minimum pension payments

As a COVID-19 relief measure, the Government temporarily reduced minimum drawdown rates on account-based pension by 50% for 2020/21 and 2021/22. Any future rate change could mean you need to update your pension income details.

  • If you selected the minimum pension amount when you set up your income, your income details will automatically be updated to any future rate change.
  • If you did not select the minimum pension amount, you will need to update your income details if the rate is changed in the future.

Find out more about the temporary reduction to minimum drawdown rates. We will be keeping members informed of any future changes to the minimum drawdown rate.

Further information and help

For full details about our Pension account and Transition to Retirement Pension account, you can refer to the Product Disclosure Statement for your account at

If you need any assistance with your pension payments, or would like to discuss anything with us, please call us on 1800 444 396.

Learn more

Watch our online tutorial to explore this topic further.

Retirement income streams