Phone 1800 444 396
Post GPO Box 264, Brisbane QLD 4001

Cancellation of insurance on inactive accounts

Government legislation requires Brighter Super to cancel insurance on accounts that haven't received a contribution or rollover for a continuous period of 16 months.

This is the time period the Government considers a superannuation account to be inactive. Members with an inactive account are given the option of keeping their insurance before it is cancelled.

This legislation aims to protect superannuation balances by ensuring that members have insurance arrangements that are suitable for them. It came into effect from 1 July 2019 as part of the Federal Government’s Protecting Your Superannuation Package.


Opportunity to keep insurance before cancellation

During the months leading up to cancellation of insurance, Brighter Super will notify an inactive member by email or letter. This will give them the opportunity to keep their insurance.

These notifications will be sent at 9, 12 and 15 months since the last contribution or rollover. Confirmation to keep insurance can be done quickly and easily online – details are included in notifications sent to members.

If an account continues to be inactive, insurance cover will be automatically cancelled. Brighter Super will notify members when this happens.

Do we have the best contact details for you?

If you are a Brighter Super member, you will want to receive important account updates wherever you are working. It is a good idea to use your personal email address for Brighter Super notifications, instead of your work email address.

You can update your contact details by logging into to your account via Member Online or calling us on 1800 444 396.

Online and phone support for members

Brighter Super members can update their insurance online at any time. Login to your account via the button at the top-right corner of this website.

If you have any questions about this new legislation, you can contact us on 1800 444 396.

Further information is also available on the Government’s MoneySmart website.