Here you will find quick links to help you find your way round the website, important information, changes and dates about the transition to Brighter Super.
It is with great pleasure that we officially welcome you to Brighter Super – the new name for the group that came about through the merger of LGIAsuper and Energy Super and the acquisition of Suncorp Super. Brighter Super is built on the foundations of three Queensland funds and represents the best of our heritage – serving members in energy, local government, and more broadly since 1965.
As a combined fund, we are a stronger fund. As many of you will know, there have been a lot of consolidation and mergers in the superannuation industry recently. By coming together with other like-minded funds, we are staying true to our foundations while adding size and scale that will keep us fit and strong for the future. It gives us the opportunity to deliver fee reductions for our 260,000 members, and to expand our ability to focus on delivering solid, long-term returns to help give you the best possible retirement outcomes.
Again, welcome to Brighter Super who will be right by your side through all life's changing moments.
CEO, Brighter Super Group
If you have any questions or would like to discuss the changes and how they relate to your account, please email us at email@example.com or call us on 1800 444 396. We are open weekdays 8.00 am to 5.30 pm AEST. Our team of superannuation specialists and financial advisers are happy to help you.
We have also prepared some frequently asked questions with answers which you can access below.
On Monday 19 September 2022, we will change our phone number, email address, mailing address and website. You can find the details below.
Monday 12 September 2022
Last day BPAY payments can be made before the temporary suspension period.
Wednesday 14 September 2022
The Energy Super Member Portal and mobile app will close, and you will not be able to transact or view your account on this portal after this date.
Monday 26 September 2022
The Brighter Super Member Online and mobile app will go live with members able to register, login and access their accounts using the login details provided by Brighter Super.
Tuesday 27 September 2022
First payment date for fortnightly pensions under the new Brighter Super cycle.
Wednesday 28 September 2022
First payment date for monthly pensions under the new Brighter Super cycle.
There will be a period where some member services will be temporarily suspended. We aim to keep this disruption to a minimum. The suspension period is between Wednesday 14 September 2022 and Sunday 25 September 2022.
The Member Portal and mobile app will close at 5.00 pm on Wednesday 14 September 2022, and you will not be able to transact or view your account on this portal after this date.
From Monday 26 September 2022 you will be able to quickly register for Brighter Super Member Online and the mobile app. We will contact you with information on how to do this.
We will be unable to process any account requests during the suspension period of 5.00 pm Wednesday 14 September 2022 to Sunday 25 September 2022. This includes lump sum payments from Accumulation and Pension accounts, Death and Total and Permanent Disability (TPD) and Income Protection (IP) claims, contributions and new Pension account applications.
Energy Super will not have access to the ATO SuperMatch tool from Thursday 8 September 2022 so we cannot use the tool to search for members' super with other funds or held by the ATO during this time. We will not be able to accept any Transfer Your Super forms after Thursday 8 September 2022 until Monday 26 September 2022.
After the suspension period monthly payment dates will change to align to Brighter Super payment dates. This means that you'll receive your payments a few days later than you currently do. For members with a monthly payment your first payment will be on Wednesday 28 September 2022.
You'll be provided with a new member number. This will replace your client ID and will also be the number you use to log in to Brighter Super Member Online from Monday 26 September 2022. We'll send out your new member number with instructions to register for Member Online.
From Wednesday 14 September 2022 the Energy Super Unique Superannuation Identifier (USI) will close. The new USI will be QLG0001AU. You do not need to notify your employer of this change – we will communicate this change to all employers who pay contributions to us on members' behalf.
If you currently make contributions to your account via BPAY, from Monday 26 September 2022 you will need to use a new BPAY reference number. Your new BPAY reference numbers will be available in the Brighter Super Member Online from Monday 26 September 2022.
From Monday 26 September 2022 you will be able to register for Brighter Super Member Online and download the new mobile app. You will see the same functionality as the Energy Super Member Portal as well as some added features such as the ability for Accumulation members, to request partial withdrawals online. Once you have registered for Brighter Super Member Online, you will also be able to register for the mobile app.
Since the merger between LGIAsuper and Energy Super to create Brighter Super, we have been making improvements to the products of both brands. We have communicated with you throughout this period to keep you updated on these improvements, and you can find copies of these notices at brightersuper.com.au/sen. To complete this process and streamline our products we are also making some further changes to our products.
The merger of LGIASuper and Energy Super to create Brighter Super has already delivered benefits for you.
For example, a member with a super balance of $50,000 in the MySuper investment option is now benefiting from an annual reduction of total fees and costs of approximately $1471. This saving has been delivered by:
1 This estimate is based on a comparison of the total administration and investment fees and costs from Energy Super Product Disclosure Statement dated 31 December 2020 (pre-merger) and current total administration and investment fees and costs for the MySuper investment option. Exact cost outcomes will be different for every member based on their individual circumstances and investment option, and this is used for illustrative purposes only.
We will send you a new member number before Monday 26 September 2022. This will replace your Energy Super client ID and will link your accounts together and will also be the number you use to log in to Brighter Super Member Online.
We will include instructions on how to register for Brighter Super Member Online with your new member number.
What you previously referred to as a member number will now be referred to as your account number/s, and these numbers will not be changing.
Your new BPAY details can be viewed in Brighter Super Member Online from Monday 26 September 2022.
Your last opportunity to make a BPAY payment before the suspension period is before 5.00 pm AEST on Monday 12 September 2022.
Any payments made to the current BPAY code after this date will bounce and will be returned to your bank account.
From Monday 19 September 2022, we will operate under a new name and brand, with a different Unique Superannuation Identifier (USI). This number is used in transactions such as employer contributions and rollovers.
The new USI for Brighter Super is QLG0001AU.
You do not need to notify your employer of this change – we will communicate this change to all employers who pay contributions to us on members' behalf.
We will not be processing benefit payments between Wednesday 14 September 2022 and Sunday 25 September 2022.
If you are eligible to access your super and need a lump sum withdrawal processed before the suspension period, we must receive the request by 5.00pm on Thursday 8 September 2022. Members with Pension accounts will still receive their regular scheduled payment prior to the suspension period.
We will not be processing any investment switch requests after 5.00 pm on Wednesday 14 September 2022.
You can still submit an investment switch form during the suspension period, but the switch request will not be processed until Monday 26 September 2022 onwards.
When investment switch processing re-commences, we will use the unit price relevant to the date your form request was received based on the new cut-off times of 3.00 pm AEST.
The only exception to this is switch requests received on Thursday 15 September 2022, which will be processed with the unit price effective Friday 16 September 2022.
From Monday 19 September 2022, investment switches must be received by 3.00 pm AEST on a business day (Monday to Friday, excluding national public holidays) to be processed with the unit price effective that same business day.
Investment switch requests received after 3.00 pm will be considered to be received the next business day and processed with the unit price effective that day. Before Monday 19 September 2022, the cut-off time was 5.00 pm.
These changes have been made to align our products as we move to a single brand.
No. There will be no unit pricing published on our website between Wednesday 14 September 2022 and Sunday 25 September 2022. However, we will still receive a unit price each business day. If you would like to know the latest unit price for an investment option during this period, please contact us.
When processing resumes, any investment switch requests received during the suspension period will receive the unit price effective on the date that the investment switch request was received before 3.00 pm or effective the next business day if received after 3.00 pm. The only exception to this is switch requests received on Thursday 15 September 2022, which will be processed with the unit price effective Friday 16 September 2022.
Yes, your balance will remain invested during the suspension period.
Our Energy Super Member Portal will close at 5.00 pm on Wednesday 14 September 2022 and you will be unable to access your account information after this date. You will be invited to register for Brighter Super Member Online from Monday 26 September 2022, where you can view your account information.
Yes. All data that is being migrated will be multi-encrypted and secure. You should feel confident that your data is safe, and your privacy assured.
Yes, members are welcome to submit requests by form. Brighter Super forms are available at brightersuper.com.au/forms.
Processing of forms will resume from Monday 26 September 2022, and we will action any requests received during the suspension period from this date.
As part of transitioning to our new administration platform, Members with a Death or Total and Permanent Disability (TPD) claim in progress, will have their claims handed over to our new administrator from Monday 19 September 2022. As a result there may be minor delays in processing your claim during the transition period.
If you currently have insurance cover as part of your claim, there is no change to the insurer, so you can rest assured that your claim will continue to be processed with minimal disruption.
Members with an Income Protection claim in progress will not be affected as your claim is directly administered by the Insurer.
On Monday 19 September 2022, we will change our phone number, email address, mailing address and website.
Our walk-in counter service remains at the same address: Level 20, 333 Ann Street, Brisbane QLD 4000.
Our team will be happy to answer any queries you may have regarding the changes explained on this website and in the notice that we recently sent you.
Regular payments will not be impacted during the suspension period, but future scheduled monthly payment dates will change to align with Brighter Super payment dates.
The first payment dates are Tuesday 27 September 2022 for fortnightly payments, and Wednesday 28 September 2022 for monthly payments.
You can see the full list of payment dates at brightersuper.com.au/pension-payment-dates.
There will be no benefit payment processing between Wednesday 14 September 2002 and Sunday 25 September 2022.
If you need a lump sum withdrawal processed before the suspension period, we must receive the request by 5.00 pm on Thursday 8 September 2022.
Yes, this will continue if you have previously opted in to auto rebalancing.
If you would like to opt-out of auto rebalancing, you can complete the Change of Investment Choice – Investment Stream form, which is available at energysuper.com.au/forms.
You will not be able to make this request online after the Energy Super Member Portal closes down at 5.00 pm on Wednesday 14 September 2022. However, you can make this request during this period by completing the Brighter Super Pension update form, which is available at brightersuper.com.au/forms. Alternatively, you can make the changes in Brighter Super Member Online from Monday 26 September 2022.
We are unable to generate a Centrelink Income Stream Schedule during the suspension period.
You will be able to download a schedule any time from Monday 26 September 2022 in Brighter Super Member Online.
We will not be opening new Pension accounts during the suspension period. However, you can complete a Brighter Super Pension application form, which is available at brightersuper.com.au/forms. We will process your application from Monday 26 September 2022.
The Retirement Reward is a tax benefit we pass on to you when you retire.
When you move your Accumulation account or Transition to Retirement Pension account to a Pension account, your balance is transferred to a tax-free environment. The portion of tax that we have set aside can then be passed on to you.
Currently, the Retirement Reward is paid to your new Pension account shortly after it is opened. For any new Brighter Super Pension accounts opened from Monday 26 September 2022, the amount of the Retirement Reward will be calculated and applied to your account after the end of the financial year during which you open your Pension account.
New pension account applications received after Thursday 8 September 2022, will not have an account opened until we start processing applications from Monday 26 September 2022.
Yes. You will need to use your new member number to register for Brighter Super Member Online. We will send you a new member number before Monday 26 September 2022.
Yes. The Energy Super app will not be available from Wednesday 14 September 2022. After you have registered for Brighter Super Member Online, you can download the new app.
We will send you a communication confirming your new member number and directions on how to register to access Brighter Super Member Online. This will be sent to you before Monday 26 September 2022.
As a first step you can refer to our support documents and videos that will be available on the Brighter Super website from Monday 26 September 2022.
If you need further assistance, please contact us on our new phone number 1800 444 396. We're here to help you.
Brighter Super Member Online offers a range of services that will be new to members with Energy Super accounts.
In addition to the information you've always been able to access, you will now be able to:
Your Brighter Super and Energy Super accounts will not be consolidated to ensure that you don't lose any benefits with either account.
Your new member number will link your Brighter Super and Energy Super accounts, making it easier for you to access them both online. If you want to consolidate your accounts, please contact us.
No. There are no changes to fees and costs at this time.
The Industry SuperFunds (ISA) Joint Marketing program is an initiative that funds pay to be part of. We decided not to continue this partnership with Brighter Super, which was a decision that considered the benefits for our members against the annual costs involved. This decision put the financial interests of our members first, which is always our priority as a profit-for-members group.
It means Brighter Super cannot use the ISA logo in marketing or branding and will not be one of the brands included with 11 other funds in the ISA Joint Marketing Program.
Yes. Industry Super Holdings (ISH) is the parent company of entities such as ISA Joint Marketing Program (Industry SuperFunds) and IFM Investors. Our fund is a shareholder in ISH, with a holding worth approximately $13m. Our investment team also uses IFM Investors to manage portfolios in Bonds and Global Equities.
Yes. Brighter Super is proud of its heritage as the fund for the energy industry. We continue to run our group with the same ethos, purely to profit our members. Brighter Super has retained its energy industry members and partners and we sponsor and support other partnerships in the electrical industry, including Mates in Energy, as well as MEA (Master Electricians Association) and NECA (National Electrical Contractors Association), among others.